TERMS & CONDITIONS

1. INTERPRETATION & VARIATION
   
   1.1 In the Terms and Conditions the following definitions apply:
   
   “Company” means The Progressive Pilates Studio Ltd, trading as “In the Log Cabin”.
   
   “Member” means any person that has registered at The Progressive Pilates Studio and has been accepted as a client.
   
   “User” anyone using the Company’s Website, who is 18 years of age and over.
   
   “Terms and Conditions” means these Terms and Conditions.
   
   “Website” www.inthelogcabin.co.uk any sub-domains of this Website unless expressly excluded by their own terms.
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   1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.
   
   1.3 These Terms and Conditions together with the Company’s Privacy Policy shall constitute the entire agreement between the Company and the User and or Member in relation to the use of the Company’s Website and the Company’s Studio.
   
   1.4 If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and /or unenforceable, the other provisions will continue in effect.
   
   1.5 The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Members. Any such changes will be notified to Members and, until revoked, are and will be binding on Members.
   
   1.6 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

1.7 The Terms and Conditions may be updated from time to time and Members will be notified by email.

GENERAL : USE OF STUDIO

2. MEMBERSHIP

2.1 To become a Member, you must register for a membership, package of classes or class and complete our PAR-q form and be accepted by the Company. “Registration Process”

2.2 By registering for a membership, package or class, the User agrees to these Terms and Conditions.

2.3 Acceptance of a person as a Member is in the reasonable discretion of the Company in accordance with our Terms & Conditions.

2.4 The Company reserves the right to expel from the Studio, suspend for a specific period or refuse to renew the membership of any Member whose conduct is or may, in the Company’s reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Members of the Studio. Any Member so expelled will forthwith cease to be a Member of the Studio and will not be entitled to any refund for any period during which his membership is suspended except at the discretion of the Company.

Reasons for expulsion include but are not limited to:

Harassment or abuse of clients or staff; illegal activity; damage to property or equipment; disruptive or offensive behaviour; failure to follow safety instructions; significant breach of our terms and conditions; misuse of membership (i.e. sharing membership with non members); non payment; knowingly providing false health information; ignoring medical advice

Expulsion would be a last resort (except in the case of violence, abuse or illegal activity), we would endeavour to address our concerns before reaching this point.

2.5 If a Member brings a guest to the Studio for a session that guest must before the commencement of the relevant session become a Member in accordance with and subject to the Terms and Conditions.

2.6 Members must be a minimum of 18 years of age.

2.7 Personal Data will be handled and retained in accordance with our Privacy Policy.


3. STUDIO OPENING TIMES

3.1 Details of session times at the Studio may vary from time to time. Session times will be published by the Studio and will be available either at the Studio or at www.inthelogcabin.co.uk


4. PAYMENT TERMS

4.1 Details of session prices are available either at www.inthelogcabin.co.uk or directly from the Studio and will be such prices as determined by the Company from time to time.

4.2 A Member may not attend any session at the Studio without first booking and paying for the relevant session.

4.3 Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.

Consumers Right to Cancellation:

You have the right to cancel your purchase of memberships and packages. You normally have the right to cancel your purchase of classes within 14 days after the date of your purchase. However, you acknowledge that we will enable you to make reservations using classes immediately following your purchase and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once all of your classes have been used.

If you cancel before all of your classes have been used (and within the 14-day period) then the charge you pay us (and which we will deduct from any refund otherwise due to you) will be proportionate to the amount of classes used by the time you cancel, and will not exceed our reasonable costs of providing the classes up until that point.

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Please note that if you use a class you purchase to reserve a space but cancel the space reservation 24 hours prior to the class or fail to attend the class that you have reserved, that class will be considered used and will not be refundable.

To cancel or pause a contract, you must clearly inform us by email to pilatesinthelogcabin@gmail.com giving us your name, address and order reference.

Additional Rights to Cancellation of Purchase of Memberships or Packs:

You or your representative may also cancel your purchase of a class or series of classes for any of the reasons listed below. To do so, you must give us written notice, by e-mail to pilatesinthelogcabin@gmail.com or certified or registered mail to 16 Butterfield Lane, St Albans, Herts, AL1 2HJ

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You may cancel your Contract in any of the following circumstances:

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If you become disabled and, as a result, cannot physically participate in a class you have purchased, and your condition is verified by a doctor, The Progressive Pilates Studio Ltd will refund you the purchase price of your unused class or classes.

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If you die, The Progressive Pilates Studio Ltd will refund your representative the purchase price of your unused class or classes.

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If The Progressive Pilates Studio stops offering classes, you may cancel your purchase.

​4.5 All memberships will be frozen for any period of time where the Studio is closed.


5. BOOKINGS & CANCELLATIONS

5.1 A Member may only book or reschedule sessions for themselves via their personal Studio booking facility at www.inthelogcabin.co.uk

5.2 CANCELLATION POLICY FOR PILATES CLASSES: WE REQUIRE 24 HOURS NOTICE TO CANCEL YOUR SESSION. If you give us 24hrs notice, you will not be charged for your session and it will be available to use at another time within the period of purchase. If you neglect to give us the required notice to cancel or reschedule your booking, it will be treated as having been used, whether or not you attend, and you will not be entitled to a refund or to reschedule. There are no exceptions.

5.3 If we have to cancel your class in either group, private or duet sessions, for any reason, we will do our best to give you advance notice and, in such instances, it will be available to use for another booking or for group classes you will be offered a class credit. A refund may be offered if we cannot offer any other suitable class. It is your responsibility to make sure we have the best way to contact you to notify you of cancellations.

5.4 Sessions are booked on a first-come first-served basis. A Member may use the waitlist facility at www.inthelogcabin.co.uk in the event that their first choice session is unavailable.

5.5 Sessions are valid from, and include the date of purchase, and are non-refundable.

Class Packs

Intro Trial Session: valid for 7 days from the date of purchase for new clients

3 Class Intro: valid for 21 days from the date of purchase for new clients

1 Class – valid for 14 days from date of purchase

Block of 5 – valid for 6 weeks from date of purchase

Block of 10 – valid for 12 weeks from date of purchase

Comprises a fixed number of class credits for a monthly fee.

Monthly Memberships:

4, 8 or 12 classes per 4 weeks recurring

Billed from the date of purchase, and thereafter every 4 weeks (28 days) for a minimum of one month, until one month’s notice is provided by email to pilatesinthelogcabin@gmail.com

Class credits activate from the date of purchase. Any unused credits automatically expire after 4 weeks.

Memberships can be frozen for a minimum of 2 months and a maximum of 6 months by contacting pilatesinthelogcabin@gmail.com

Memberships are non-transferable and exclude refunds unless requested within 14 days of the contract start date. All existing members can purchase class top ups for any additional classes to the monthly memberships via the website www.inthelogcabin.co.uk


Private & Duet sessions:

1 Single Session: valid for 1 month from the date of purchase
Private Five Pack: valid for 3 months from the date of purchase
Private Ten Sessions: valid for 6 months from the date of purchase

These sessions are non-transferable and non-refundable.

By starting any of our Membership options, you authorise The Progressive Pilates Studio Ltd to charge your credit or debit card, agree to Terms + Conditions, Cookie, and Privacy Policies.


6. FITNESS & HEALTH

6.1 By agreeing to these Terms and Conditions Members hereby confirm that they have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulties); diabetes, epilepsy or any allergy) which may affect their participation in any sessions at the Studio. You must also complete a PAR-Q (Physical Activity Readiness Questionnaire) before attending any class.

6.2 It is the Member’s sole responsibility to notify the Studio before attending any session of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any).

6.3 Members are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Members with low/high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Member should consult his doctor.

6.4 Members who are pregnant, or immediately following pregnancy, will be able to participate in the sessions, subject to the provisions set out in Clause 7.

6.5 The Studio reserves the right to refuse access to any Member if, at its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.

6.6 Members are required to follow the instructions of the teacher at all times.

6.7 Members shall not be allowed to attend any session whilst under the influence of alcohol or drugs. In the event they do attend, this is entirely at their own risk.

6.8 Members are not allowed to use any of the Studio’s equipment unsupervised and outside the sessions.

6.9 Members who suffer an accident or injury on the Company’s premises must report the accident or injury and the circumstances in which it occurred immediately following the accident or injury to a staff member at the studio.


7. PREGNANCY (PRE & POST NATAL)

7.1 Pregnant Members may attend in-person group sessions subject to the discretion of the Studio. Members who are pregnant or believe that they could be pregnant should notify the Studio by emailing pilatesinthelogcabin@gmail.com

7.2 Members that participate in any exercise program, while pregnant or immediately following pregnancy, may increase the risk of injury to themselves and, if applicable, to their unborn child. Members hereby personally accept any and all risks associated with participating in exercise classes at the Studio.

7.3 Members who are pregnant, or immediately following pregnancy, understand that their level of participation in the exercise class and which exercise to perform must be determined by themselves, in consultation with their physician, and that the Studio and their teachers are not responsible for the intensity of their participation. Members shall undertake to stop all activity immediately if they feel any discomfort. Upon experiencing any discomfort at any time either during or after class, the member shall immediately contact their treating physician/GP/Midwife to inform him/her and seek advice.

7.4 Members who are pregnant, or immediately following pregnancy, understand that the teachers of the Studio are not physicians, nurses, or emergency medical technicians and that the teachers and the Studio, by making the exercise class available, are not undertaking any responsibility regarding the members’ medical condition(s).

7.5 Members who are pregnant, or immediately following pregnancy, hereby release, indemnify and hold harmless the Studio, its respective directors, officers, parents, subsidiaries, affiliates, agents, and the teachers of the exercise classes, from any and all claims, demands, personal injuries, costs, or expenses (including legal fees) arising from or relating in any way to their or their child’s (born of unborn) participation in the exercise classes, now or in the future, except in so far as permitted by law and unless caused by the negligence of the Studio.

7.6 Any information held by the Studio regarding the health status of Members who are pregnant or immediately following pregnancy shall be treated as confidential and only be released in accordance with GDPR Regulation.

8. LIMITATION OF LIABILITY

8.1 The Company cannot be held responsible for any particular session, teacher and/or item of Pilates equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions, teachers and/or equipment provided to Members, without notice, and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

8.2 It is the Member’s responsibility to ensure that he is capable of undergoing a routine of exercises provided by any program which he follows or class which he attends. Members accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. The advice provided by our teachers at no time constitutes medical advice in substitute for the advice provided by a medical professional.

8.3 The Company accepts no liability for loss or damage to property of Members or for injury to Members on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

8.4 In consideration of their participation in the activities and programs of the Company and the use of facilities and equipment owned and/or under the control of the Company the Member hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities or use of the Company’s equipment or facilities except in respect of death or personal injury caused by the negligent act or omission of the Company.

8.5 COVID-19 Assumption of risk. You accept that the Company cannot guarantee that you will not be exposed to COVID-19, including without limitation through touching and using exercise equipment, studio facilities, and/or amenities, participating in training and/or group fitness, and through direct and/or indirect interactions with other members, staff or individuals who may have COVID-19 or may have been exposed to COVID-19. By accessing any of our studios, you knowingly and voluntarily assume all risks, known or unknown, that are associated with any exposure to COVID-19. The Company assumes no liability for any COVID-19 related loss, damage, or injury except as cannot be excluded by law.


9. USE OF FACILITIES

9.1 A Member is entitled to use the Studio’s facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.

9.2 Children under the age of 16 may only attend private classes accompanied by a parent or guardian adult.

9.3 Members are allowed to use the Studio’s property. The removal of any Studio’s property from their premises may result in the termination of the Member’s membership and legal action.

9.4 Members are allowed to use mobile phones, but they should be put on silent during the class.

9.5 No photos or videos are allowed to be taken of the Studio, staff or other members without their prior consent and the consent of the Company.


10. PERSONAL BELONGINGS

10.1 Personal belongings are brought onto the Studio premises at the Member’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.


11. DRESS

11.1 Members are requested to wear a form of dress appropriate to the practice of Pilates and The Progressive Pilates Studio recommends that Members wear leggings, jogging bottoms or shorts and a T-shirt or sports top. Members should attend sessions barefoot or, if preferred, with grippy socks. Footwear should be removed in the reception area before entry to the Studio.


12. SAFETY & HYGIENE

12.1 In the interests of safety and hygiene, no crockery or glass is permitted in the studio. Only water is permitted in the Studio. Other than the exception of guide dogs, dogs are only permitted at the discretion of the company.

12.2 Notwithstanding paragraph 11.1 above, Members must not walk around the Studio barefoot if they have Verruca or similar foot complaints.

12.3 Members must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these exits for any reason. In the event of a fire, Members are asked to make their way to the nearest available exit.

12.4 Smoking is prohibited in the Studio.


13. GENERAL

13.1 Members are required to give written notice to the Company of any change of address. Failing such notice, all communications will be assumed to have been received by the Member within five days of mailing to the last address notified to the Company.

13.2 The Company reserves the right to refuse admission to the Studio.

13.3 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

13.4 The Company may, if a Member so wishes, communicate with the Member by email. By providing an email address to the Company the Member consents to receive email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member by email.

13.5 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.

13.6 Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Members at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright.


14. USE OF THE WEBSITE

14.1 By using the Company’s Website, the User accepts these Terms and Conditions in full.

14.2 The User must not use the Website in any way or take action to cause damage to the Website or impairment of the performance, availability and accessibility of the Website.


15. INTELLECTUAL PROPERTY

15.1 All the content including on the Website, including, but not limited to, text, graphic, logos, icons, images, sound, video clips, data compilations, page layout, underlying code and software is the property of the Company or other relevant third parties. By continuing to use the Website the User acknowledges that such material is protected by applicable English Law and International Intellectual Property law.

15.2 The User is not entitled to reproduce, copy, distribute, store or in any fashion re-use material from the Website unless given permission to do so by the Company.


16. LINKS TO THIRD PARTY’S WEBSITE

16.1 The Company’s Website may include links to third-party websites in order to provide the User/Member with useful information, however, the Company will not be responsible for any content of such websites and pages, or for anything provided by such third party website.


17. WARRANTIES

17.1 The Company does not warrant or represent the completeness or accuracy of the information published on their Website and or that the material on their Website is up to date.

17.2 The Company reserves the right to discontinue or alter any or all of their Website at any time in their sole discretion without notice or explanation, and save to the extent expressly provided otherwise in these Terms and Conditions, the User will not be entitled to any compensation or other payment upon the discontinuance or alteration of the Website.


18. LIMITATION OF LIABILITY

18.1 To the maximum extent permitted by law, the Company accepts no liability to the User in respect of:

a) any losses arising out of any event or events beyond their reasonable control;
b) any business losses, including, without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;
c) any loss or corruption of any data, database or software;
d) any special, indirect or consequential loss or damages;
e) any liabilities arising under these terms and conditions or relating to the subject matter or these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.


19. GIFT CARDS

19.1 Gift Cards are valid for redemption/activation by the recipient within 12 months of receipt.

Closed Circuit Television (CCTV) Policy

1. Introduction

The Studio uses Closed Circuit Television (CCTV) images to monitor the premises of the Studio at 16 Butterfield Lane, St Albans, AL1 2HJ in order to provide a safe and secure environment for clients, teachers and visitors and to prevent the loss or damage to Studio property.

1.1 The system is comprised of two fixed cameras.

1.2 The system records images.

1.3 The system is owned and operated by The Progressive Pilates Studio Ltd.

1.4 The system is managed by the Studio Manager

1.5  The Studio’s CCTV scheme is registered with the Information Commission Office (ICO) under the terms of the Data Protection Act 1998. The use of CCTV and the associated images is covered by the Data Protection Act 1998. This policy outlines the Studio’s use of CCTV and how it complies with the Act.

1.6 The persons with access to images are aware of the procedures that need to be followed when accessing the recorded images. All relevant persons are trained in their responsibilities under the ICO’s publication, “In the picture: a data protection code of practice for surveillance cameras and personal information”. All persons are aware of the restrictions in relation to access to, and disclosure of, recorded images 

2. Statement of Intent

2.1 . The Studio complies with the ICO’s code of practice for surveillance cameras to ensure that CCTV is used responsibly and safeguards both trust and confidence in its continued use.

2.2 CCTV warning signs are clearly and prominently placed in the Studio

3. Siting the Cameras

3.1 The Studio has two cameras. One is located within the studio and the other is located on the front of the studio building.

3.2 The cameras are positioned so their coverage is restricted to the Studio premises, which includes outdoor areas.

4. Storage and Retention of CCTV Images

4.1 Recorded footage will be retained for 30 days. While retained, the integrity of the recordings will be maintained to ensure their evidential value and to protect the rights of the people whose images have been recorded.

4.2 All retained data is stored securely in accordance with the RAD Information Security Policy on the CCTV Video Recorder hard drive.

 5. Access and Disclosure of CCTV images

5.1 Day to day access to recorded images is restricted to those persons authorised to view them, which includes the Studio Manager

5.2 Images will not be made more widely available, except in the case of an internal investigation (including any safeguarding investigations). During such investigations it may be necessary to share recorded footage with others involved in the investigation.

5.3 There will be no disclosure of recorded data to third parties other than to the police or other authorised external organisations with crime prevention or law enforcement functions, provided the authenticity of the person making the request is established and the recorded data is required to prevent or detect a crime or to catch or prosecute an offender.

6. Subject Access Requests (SAR)

6.1 Individuals have the right to request access to existing CCTV footage relating to them under the Data Protection Act.

6.2 The Studio reserves the right to refuse access to CCTV footage where this would prejudice the legal rights of other individuals or jeopardise an on-going investigation.

7. Complaints & Enquiries 

7.1. Complaints and enquiries about the operation of CCTV on Studio premises should be directed to the Studio Manager.

Terms & Conditions

"In the Log Cabin" is the trading name of The Progressive Pilates Studio Limited. Registered in England Company Number 15563891.